BackupExec - The selected media was not found in the catalogs

Hey all. I'm trying to restore some data for a client from an old tape using BackupExec. I've catalog'd the tape (several times now) but still getting this error when trying to expand the media in the restore wizard:

The selected media was not found in the catalogs. You must first catalog the media if you want to use it for restore operations.

Anyone else had this problem? I've restarted the server and cleaned the drive but it still fails.

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